Return & Refund Policy

At Oceans, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Return & Exchange Period

Customers can request a return or exchange within 50 days of receiving their order.

To be eligible, the product must be:

• Unused and unwashed
• In its original condition
• With original tags and packaging
• Free from any damage caused by the customer

Eligible Returns

You may request a return or exchange if:

• You received a damaged or defective product.
• You received the wrong product.
• You received the wrong color, design, or size due to an error on our part.
• The product received is significantly different from the product ordered.

Non-Returnable Items

Returns or exchanges may not be accepted for:

• Products that have been used, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Products damaged due to improper use or care.
• Clearance or final-sale items, unless they are defective or incorrect.

Refunds

Once we receive and inspect the returned product, our team will determine whether the return meets our policy requirements.

If approved, the refund will be processed through the applicable payment method.

For Cash on Delivery orders, customers will be contacted regarding the available refund method.

Original delivery charges may be non-refundable unless the return is due to an error, damage, or defect caused by Oceans.

Exchanges

If you would like to exchange an eligible product, we can arrange a replacement subject to product availability.

If the requested replacement is unavailable, a refund or alternative product may be offered.

Return Shipping

If the return is due to a mistake by Oceans, such as receiving a wrong, damaged, or defective product, Oceans will cover the applicable return shipping cost.

For other approved returns or exchanges, the customer may be responsible for return shipping charges.

How to Request a Return

To request a return or exchange, contact our customer support team within 50 days of receiving your order.

Please provide:

• Order number
• Customer name
• Reason for return/exchange
• Clear photos or videos of the product, where applicable

Our team will review your request and provide the necessary return instructions.

Important

Customers should inspect their order upon delivery and contact us as soon as possible if there is any issue.

Oceans reserves the right to refuse a return or refund if the product does not meet the conditions outlined in this policy.

Thank you for shopping with Oceans.